Updated as of April 8th, 2023
HOW LONG WILL MY ORDER TAKE TO GET TO ME?
Most orders within the US ship within 3-7 business days. Some ship within 1-2 days. If there is a delay beyond 3-7 business days, you will receive an email from byToni Naturals LLC.
After your order is shipped, it can take 2-5 days to get to you depending on your distance from New York.
WHERE IS MY TRACKING NUMBER?
You will receive a tracking number once your order is processed. It can be found in the email address that you used to make your order. Make sure you use an email address that you can access.
HOW MUCH IS SHIPPING?
byToni Naturals offers free shipping by United States Postal Service on orders over $55. Orders below $55 are shipped by weight for $5.00 to $6.50.
DO YOU SHIP INTERNATIONALLY?
byToni does not offer shipping outside of the United States of America at this time.
But maybe someday…
OH NO! I ORDERED TO THE WRONG ADDRESS!
For any address changes after an order is made, please email firstname.lastname@example.org with your order number and the address change as soon as possible. Send this email as soon as possible because, in these situations, it is possible that the order could already be sent out.
WHAT HAPPENS IF I WRITE MY ADDRESS INCORRECTLY?
byToni Naturals has all addresses cross-checked through the United States Postal Service. If an address is identified as incorrect, byToni Naturals will contact you to get the correct address. As soon as a response is received, the package will be sent out to the correct address. If no response is received your order will be cancelled and refunded. It would be too risky to attempt to send an order to an address is not confirmed to be accurate.
If a package is returned to byToni Naturals by the postal service because the provided shipping address is incorrect, byToni Naturals reserves the right to charge shipping to reship packages. Please note that in these situations, it may compromise the texture of the product due to longer than normal shipping times. byToni Naturals does not offer refunds for returned packages.
I HAVE A QUESTION THAT WASN’T ANSWERED HERE. HELP, PLEASE?
If your question still hasn’t been answered, please email email@example.com